Refund policy

Return and Refund Policy

Thank you for shopping with Solvere. We want our customers to have a clear and simple experience when requesting a return, refund, or support with an order issue. Please review the policy below before sending any product back.

Return Period

Return requests may be submitted within 30 days after your order has been delivered.

To qualify for a return, the product must be unused, undamaged, and in its original condition. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.

Items that have been used, altered, damaged after delivery, or returned without approval may not be accepted.

Items Not Eligible for Return

The following items are generally not eligible for return:

1. Final sale or clearance items
2. Gift cards
3. Custom or personalized products
4. Items damaged due to misuse or improper handling
5. Products returned without prior approval
6. Items that cannot be returned for hygiene, safety, or product-specific reasons

How to Request a Return

Before sending any product back, please contact our support team with your order number, the item you would like to return, and a brief explanation of your request.

If your item arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested so we can review the issue properly.

Once your return request is reviewed and approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs on standard returns.

If the return is caused by an error from Solvere, such as receiving a damaged, defective, or incorrect item, we will review the issue and provide an appropriate resolution.

We recommend using a trackable shipping method. Solvere is not responsible for return packages that are lost, delayed, or damaged during return transit.

Approved returns may be sent to:

Solvere
10053 Wintercreeper Ct
Plain City, OH 43064
United States

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.

We may request photos of the item, packaging, or shipping label to verify the issue and determine the most suitable solution.

Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order issue was caused by Solvere.

Exchanges and Cancellations

Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.

Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms in this policy will apply.

Contact Us

For questions about returns, refunds, or order concerns, please contact us:

Solvere
10053 Wintercreeper Ct, Plain City, OH 43064, United States
Email: `49krt112@gmail.com`
Phone: +1 833-227-8297